week 1

• Have the CFIs introduce themselves. Name, branch, and info on their professional career

• Sign in sheet

• Introduction to Groundworks & JES - New Teammate Orientation | Learning

• Buying Criteria & CRIS Poster

• Reasons to Buy

• Sales Training Goals

• 8 Steps to a sale

• Review & Explain belief changes and customer why - Customer Interview - Role Play for 30 minutes

• Scripts - 48 Hr Call, On the way App/call, Agenda -Customer Messaging

• Closing - Presenting deposit and payment first

• Explain how the calendars work and go over expectations.(Look ahead, same day apt, schedule captains) - Schedule Captain SOP

• GSS Overview - GSS Manual

• Laptop Updates - type updates in the search bar on the bottom left

• Verify that a test appointment was created. Run through the sales software

• Show how to make a hand drawing of a building - Drawing Step By Step

• Appointment Requirements - Our full process

• Cloverleafing

• GW Referral Program

• Premailer Example (JES)

• Letter to a new CFI
  
  
  HOMEWORK - MEMORIZE THE AGENDA ON PAGE 6 OF CUSTOMER MESSAGING

• Role Play the Agenda as a team. Did they do their homework? - ( See Customer Messaging - Page 6)

• Demonstrate the Basement Waterproofing Presentation in GSS

• Options for Repairs Drylock (sales pitch 4 min video making it look so easy)

• Options for Repair Drylock (why it will never work due to the time it takes.)

• Photos - GSS

• Hand out the Basement Waterproofing Brochures

• Obstructions - How to handle and what to look for. (HVAC, Sink, Toilet, Pipes, etc.)

• What is included in a typical basement waterproofing job? - Basement Waterproofing Guide

• Asbestos - What is it and how to handle it?

• Electrical requirements - What is required? What panels need to be upgraded?

• SafeDri UltraPro Triple Electrical explained - Aquastop Triple Electrical

• Mini Channel, box drain, freeze guard, and yard well

• Basement Gutter with concrete overlay - Why and how?

• Flexible Crack Repair - Why and how? (Does not apply to the Carolinas)

• Window wells/Window Well taps

• Tools - Show the CFI how to use a moisture meter on the walls

• Demo GSS and build a Basement Waterproofing proposal

• Basement Waterproofing FAQ’s
  
  Homework -
  - Have each of them use their phone and record themselves reading the Basement waterproofing presentation. Break it into 3 recordings.
  - Causes - Options - Recommendations. They should use these recordings to study. Email to SM & ASM

• Verify that they did their homework and recap on the previous day take aways

• Role play going through the customer interview for Crawlspace moisture control - Customer Messaging

• Demonstrate the Encapsulation presentation in GSS - Causes, Options, & Solution

• After photos

• CrawlSpace Doors

• Hand out and review the Crawlseal Brochure

• Show examples of the type of photos to take. Show how to present photos

• Tools - Hygrometer and Woood moisture meter. What are they? How to use them?

• Give out crawlseal, drainage matting, and extremebloc samples.

• Sump pump and Dehumidifier FAQ's

• Demo GSS and build a crawlspace moisture control proposal
  
  Homework - Record themselves reading the Crawlspace Moisture control presentation.
  1. Crawlspace Moisture Causes
  2. Crawlspace Moisture Options
  3. Crawlspace Moisture Recommendations

• Verify that they did their homework and recap on the previous day take aways.

• Push Piers - Demonstrate the Push Pier presentation on the laptop.

• Hand out Push Pier Brochure

• Show after photo

• What is included in a typical Foundation Repair job? - Foundation Repair Feild Guide

• The Particulate Nature of Soil - Youtube

• Web Soil Survey

• Tools - Footing Probe and Laser

• Show the push pier training video during lunch - Push Pier Video

• Leaning Chimney

• Tipping Settlement

• Push Piers on a party wall require the Neighbor's Permission

• Differential Settlement Basics

• Demonstrate how you would narrate the Push Pier install video from GSS

• Demo GSS and build a Foundation Repair proposal

Homework - Record themselves reading the Push Pier presentation.
1. Push Pier Causes
2. Push Pier Options
3. Push Pier Recommendations

• Verify that they did their homework. Make note of those that did not and report back to their SM.

• Wall Repair Basics

• Wall Anchors - Demonstrate the wall repair presentation on the chromebook

• What is included in a typical Wall Repair Job? - Wall Repair Field Guide

• Pass out Wall Repair brochure

• Wall Anchor Spacing Chart

• Intellibraces Spacing Chart

• Wall Anchor Technical Specs

• Carbon Fiber Spacing Chart (Rhino)

• Carbon Fiber Installation instructions (Rhino)

• Carbon Fiber Spacing Chart (Fortress. Manassas only?)

• Tools - Show them how to turn the Hilti laser on it's side to measure the wall.

• Tools - 4' Level - How and why to use it?

• PolyRenewal Sales Guides

• Hand out the PolyRenewal Brochure

• Play this training video during lunch - SettleStop Concrete Raising Inspection

• Demonstrate the PolyRenewal presentation on the laptop - Causes, Options, & Solution

• Show all time lapse videos in GSS

• What is included in a typical Poly Job? - PolyRenewal Field Guide

• Show photos of jobs that poly cannot do. (Asphalt, too many cracks, etc.)

• Run through the sales software. Building a proposal.

Homework - Practice the PolyRenewal and Wall Anchor presentation